ALL SALES ARE FINAL. Please review your order and selections carefully before placing the order. Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from purchase date. Returned goods can be exchanged or you may receive a gift card. All shipping charges for returns/exchanges are incurred by the customer.
- Send an email to email@example.com including your full name and order number as it appears on your order confirmation.
- Return your item along with the return/exchange form via an insured and trackable delivery method to the following address:
Returns sent back to us which have not been confirmed via email will take longer to process and may be refused. creamclothingllc.com is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender. Once the return is processed we will send you a gift card for the amount of the item. All gift cards will be sent electronically to your e-mail.
To make an exchange, follow the return steps above. When emailing us clearly state what item, size and color you would like as your exchange. This way we can hold your requested item until your return arrives.
All exchanges will be mailed out free of charge to the customer.
I received the wrong item. What do I do?
Prior to contacting us please check your order to ensure you did not receive the correct item. Contact us at firstname.lastname@example.org with your order number and name in the subject heading. We will send you a return label so you can ship the item back to us. Once we receive the item we will send you out the correct one.
If the item you ordered is unavailable we can offer you another item of equal or lesser value.